GENERAL TERMS AND CONDITIONS OF SERVICES (REVISED PROPOSAL)
Version 2.0
Effective Date:
Last Updated:
Overview
These Terms of Service ("Terms") govern your access to and use of our website, services,
courses, workshops, consultations, digital products, and any content provided through
ucmhpacademy.com (collectively, the "Services"). By accessing or using any part of our
Services, whether as a visitor, participant, trainee, customer, or any other user, you agree to be
bound by these Terms, our Privacy Policy, Refund Policy, and all other guidelines, policies, and
notices referenced herein. This Agreement applies to all users of the site, including individuals
and entities.
UCMHP Academy Pte. Ltd. (UEN: [201219267W]) ("we", "our", or "us") is committed to helping
individuals gain deep self-understanding and personal growth through evidence-based
character profiling and educational programs. Our Services include training courses, profiling
assessments, workshops, coaching and consultation, and related educational content based on
the 9 Universal Character Archetypes® (9UCA®) system, a framework developed through
extensive research and data analysis.
By accessing or using our Services, you acknowledge that you have read, understood, and
agree to all terms and conditions outlined in this Agreement. If you do not agree to these Terms,
you must not access or use our Services.
Section 1: Definitions and Interpretation
For the purposes of these Terms:
1.1 "Services" means all educational programs, training courses, workshops, coaching
sessions, consultations, profiling tools, assessments, digital products (including e-books,
recordings, reports, cards), physical products, online platforms, website content, and any
related materials or services provided by UCMHP Academy.
1.2 "Courses" means structured educational programs, whether delivered live (in-person or
online), pre-recorded, or in hybrid format.
1.3 "Workshops" means shorter-format practical training sessions or seminars.
1.4 "Digital Products" means downloadable or online-access materials, including e-books,
profiling reports, character analysis cards, video recordings, and software tools.
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1.5 "BNPL Provider" means third-party buy-now-pay-later or installment payment services such
as Atome, Grab PayLater, or similar platforms.
1.6 "User Content" means any data, information, text, images, or other materials you submit or
upload through our Services.
1.7 "Force Majeure Event" means any event beyond our reasonable control, including but not
limited to acts of God, pandemics, government restrictions, natural disasters, strikes,
telecommunications or internet failures, or unavailability of trainers due to illness or
emergency.
1.8 Headings are for convenience only and do not affect interpretation.
Section 2: Acceptance of Terms
2.1 By enrolling in any training course, programs, workshops, purchasing any product, or using
any service offered by UCMHP Academy Pte. Ltd., you agree to comply with and be bound by
these Terms and all related policies, including our Privacy Policy and Refund Policy (available at
[Insert URLs]).
2.2 UCMHP reserves the right to refuse service, enrollment, or access to any individual at its
discretion, subject to applicable laws.
2.3 These Terms may be updated from time to time. Continued use of our Services after any
changes constitutes acceptance of the updated Terms.
Section 3: User Eligibility
3.1 You must be at least 18 years of age to use our Services. If you are under 18, you may only
use our Services with the involvement and consent of a parent or legal guardian.
3.2 You represent and warrant that you have the legal capacity to enter into this Agreement and
that all information you provide is accurate, complete, and current.
3.3 Our Services are not available to individuals or entities in jurisdictions where provision of
such Services would be unlawful or where we do not operate.
Section 4: Description of Services
4.1 UCMHP Academy provides educational and training services related to the Universal
Characteristic Method of Human Profiling (UCMHP), a proprietary profiling system developed
using mathematical science, statistical analysis, and principles derived from the Pythagorean
Theorem.
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4.2 Our courses, programs, workshops, tools, assessments, and materials are delivered by
trained and experienced coaches who are professionals in the field of human profiling, personal
development, and character analysis. Our coaches apply structured methodologies and
practical experience to support learning and skill development.
4.3 All Services and materials are provided for educational and personal development purposes
only. While our coaches are professionals in their respective fields, the Services do not
constitute medical, psychological, legal, financial, or other regulated professional advice.
4.4 Disclaimer of Results: The profiling assessments, tools, and analysis provided are for
guidance and self-awareness only. They are not deterministic predictions of behaviour,
outcomes, or success. Any decisions or actions you take based on our Services are solely your
responsibility. We make no guarantees of specific personal, professional, or financial outcomes.
Section 5: Accuracy of Information
5.1 We make reasonable efforts to ensure that all information on our website, course materials,
and communications is accurate and up to date. However, we do not guarantee that all content
will always be complete, current, or free from errors.
5.2 You acknowledge that any reliance on such information is at your own responsibility.
Section 6: Changes to Services and Pricing
6.1 UCMHP Academy reserves the right to modify, update, suspend, or discontinue any part of
the Services, including courses, programs, workshops, materials, tools, and pricing, at any time
without prior notice.
6.2 We may change trainers, venues, dates, or delivery formats (e.g., shifting from in-person to
online or hybrid) with reasonable notice. Such changes do not automatically entitle you to a
refund, subject to our Refund Policy.
6.3 We shall not be liable to you or any third party for any changes, suspensions, or
discontinuation of the Services.
Section 7: Registration and Enrollment
7.1 To enroll in any course, programs, workshops, or access certain Services, you must
complete the registration process and provide accurate, complete, and current personal
information.
7.2 UCMHP Academy reserves the right to accept or reject any enrollment at its discretion.
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Section 8: Payment Structure and Billing
8.1 Payment Structure
• Partial Payment (50% Down Payment): Attendance is permitted; however, access to
bonuses or additional inclusions will only be granted after full payment is received.
• Digital Installments / BNPL (e.g., Atome, Grab PayLater): Access is granted according to
the terms of the respective third-party BNPL Provider. Your payment obligations to
UCMHP Academy remain in full, regardless of any disputes with the BNPL Provider.
• Full Payment Requirement: Access to certain products and services (including profiling
tools, books, analysis sessions, and cards) is subject to full payment.
8.2 Billing Information
You agree to provide accurate, complete, and up-to-date billing information. UCMHP reserves
the right to refuse or cancel orders, limit quantities, or suspend access if billing information is
inaccurate or incomplete.
8.3 Payment Methods
Payments may be made through official payment links, bank transfers, PayNow, or approved
third-party platforms. UCMHP Academy is not responsible for fees, delays, or disputes arising
from third-party payment providers.
8.4 Refunds
All fees and refunds are governed by our Refund Policy, which forms part of these Terms. By
making a payment, you agree to the Refund Policy in force at the time of purchase, available at
[Insert URL].
8.5 Outstanding Fees
Non-payment or late payment may result in suspension or termination of access to Services,
and you remain liable for all outstanding fees, including reasonable collection costs.
Section 9: Course, Workshop, and Program Materials and Access
9.1 Course materials and access details (including online session links) will generally be
provided five (5) business days before the course start date.
9.2 Access to course and workshop materials, recordings, and digital content is available for a
limited time, depending on the program, from the date of purchase or completion.
9.3 Recording, copying, sharing, or distributing any course, workshop, program content or
materials without written permission is strictly prohibited. Any recordings made by UCMHP
Academy are for internal quality assurance and training purposes only.
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9.4 If we capture your image, voice, or likeness during any session for marketing or promotional
purposes, we will obtain your separate written consent.
Section 10: Intellectual Property
10.1 All course materials, systems, methodologies, tools, trademarks, and intellectual property
related to UCMHP Academy, including the 9 Universal Character Archetypes® (9UCA®)
system, are the exclusive property of UCMHP Academy Pte. Ltd.
10.2 No content may be copied, reproduced, distributed, resold, or used for commercial
purposes, including use for AI training, machine learning, or text and data mining (see Section
10.4 below), without prior written consent from UCMHP.
10.3 You are granted a limited, non-exclusive, non-transferable, revocable license to access and
use the materials solely for personal, non-commercial educational purposes.
10.4 Prohibition on AI Training and Data Mining
a. All content, materials, methodologies, frameworks, data, and intellectual property
provided through our Services, including but not limited to the 9 Universal Character
Archetypes® (9UCA®) system, course content, profiling assessments, and proprietary
materials, are expressly prohibited from being used for:
• Training, developing, testing, or operating artificial intelligence systems, machine
learning models, or large language models
• Text and data mining, web scraping, or computational data analysis for any
commercial or non-commercial purpose
• Creating derivative AI models, datasets, or automated analysis systems
• Any form of automated content extraction or systematic copying
b. This prohibition applies to all natural and legal persons, including technology companies,
AI developers, data aggregators, research institutions, and third-party service providers.
c. Where you have entered into an individually negotiated agreement with UCMHP
Academy that permits specific uses of our content for AI or data mining purposes, the
terms of that separate written agreement shall prevail over this general prohibition.
d. Violation of this clause may result in immediate termination of access, legal action for
copyright infringement and breach of contract, and claims for damages and injunctive
relief.
e. Singapore Law Disclosure: Users are advised that Singapore's Copyright Act 2021
contains a computational data analysis exception that may permit certain text and data
mining activities for parties with lawful access. This clause represents UCMHP
Academy's reserved rights and contractual terms; enforceability may vary based on the
nature of your agreement with us and applicable law. For individually negotiated
licensing or B2B agreements, please contact us directly.
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Section 11: Third-Party Links and Services
11.1 Our Services may include links to third-party websites, tools, or payment platforms. These
are provided for convenience only.
11.2 UCMHP Academy does not control or endorse third-party services and is not responsible
for their content, availability, or policies. Your use of third-party services is at your own risk.
Section 12: Personal Information and Data Protection
12.1 Your submission of personal information through our Services is governed by our Privacy
Policy, which complies with Singapore's Personal Data Protection Act 2012 (PDPA).
12.2 By using our Services, you consent to the collection, use, and disclosure of your
information in accordance with that policy.
12.3 In the course of coaching, profiling, or consultation sessions, you may share sensitive
personal information. Such information is treated in line with the Privacy Policy. You must not
share personal information about third parties without their consent.
12.4 We have appointed a Data Protection Officer (DPO). Contact details are available in our
Privacy Policy.
Section 13: Prohibited Use and Conduct
13.1 You agree not to use our Services or content to:
• Violate any applicable laws or regulations
• Infringe intellectual property rights
• Harass, abuse, defame, or harm others
• Upload malicious code or disrupt systems
• Collect or misuse personal information
• Attempt unauthorized access to systems or content
• Share, resell, or commercially exploit any materials without authorization
• Use login credentials belonging to another person
13.2 UCMHP Academy reserves the right to suspend or terminate access for violations of this
section, without refund, and may pursue legal remedies including claims for damages.
Section 14: Term and Termination
14.1 These Terms remain in effect for as long as you access or use our Services.
14.2 We may suspend or terminate your access immediately, without notice, if you:
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• Breach these Terms
• Fail to make payment when due
• Engage in conduct that poses legal, reputational, or security risk to us or others
14.3 Upon termination:
• Your right to access the Services ceases immediately
• You remain liable for all outstanding fees
• Sections that by their nature should survive (including Intellectual Property, Indemnity,
Limitation of Liability, Governing Law) remain in effect
14.4 You may terminate your account by contacting us at [email protected].
Termination does not entitle you to a refund except as provided in our Refund Policy.
Section 15: Indemnity
15.1 You agree to indemnify, defend, and hold harmless UCMHP Academy Pte. Ltd., its
directors, officers, employees, trainers, agents, and affiliates from and against any claims,
liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of
or related to:
• Your breach of these Terms
• Your violation of any law or third-party rights
• Your misuse of the Services or materials
• Any User Content you submit
• Any unauthorized use of your account due to your failure to safeguard login credentials
Section 16: Disclaimer and Limitation of Liability
16.1 Disclaimer
All Services are provided on an "as is" and "as available" basis. To the fullest extent permitted
by law, we disclaim all warranties, express or implied, including but not limited to warranties of
merchantability, fitness for a particular purpose, and non-infringement.
We do not guarantee uninterrupted access, error-free content, or specific outcomes.
16.2 Limitation of Liability
To the fullest extent permitted by law, UCMHP Academy Pte. Ltd., its trainers, employees, and
representatives shall not be liable for:
• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, goodwill, or other intangible losses
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arising from or related to your use of or inability to use our Services, even if we have been
advised of the possibility of such damages.
16.3 Liability Cap
Our total aggregate liability to you for all claims arising out of or related to these Terms or the
Services, whether in contract, tort, or otherwise, shall not exceed the total fees you paid to
UCMHP Academy in the six (6) months preceding the event giving rise to the claim.
16.4 Exclusions
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our
negligence, fraud, or any liability that cannot be excluded or limited by Singapore law.
Section 17: Force Majeure
17.1 UCMHP Academy shall not be liable for any failure or delay in performing its obligations
under these Terms due to a Force Majeure Event.
17.2 In the event of a Force Majeure Event, we may cancel, reschedule, or change the delivery
format (e.g., move to online delivery) of any course, workshop, or service. Any refunds or credits
will be handled in accordance with our Refund Policy.
Section 18: Assignment and Transfer
18.1 You may not assign, transfer, or sublicense your rights or obligations under these Terms
without our prior written consent.
18.2 We may assign or transfer our rights and obligations under these Terms to an affiliate,
subsidiary, or in connection with a merger, acquisition, or sale of assets, without restriction.
Section 19: Notices and Communication
19.1 All notices, updates, and communications from UCMHP Academy may be sent to you by
email, SMS, or via the online platform, using the contact information you provided during
registration.
19.2 Notices are deemed received when sent to your last email address or mobile number on
file. It is your responsibility to keep your contact information up to date.
19.3 You may contact us at:
Email: [email protected]
Phone: +65 6748 6279
Address: 711 Geylang Road #03-03, Oriental Venture Building, Singapore 389626
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Section 20: Dispute Resolution
20.1 In the event of any dispute arising out of or relating to these Terms or the Services, you
agree to first contact us at [email protected] to seek an amicable resolution.
20.2 If the matter is not resolved within thirty (30) days, either party may refer the dispute to
mediation administered by the Singapore Mediation Centre, before resorting to litigation.
20.3 Nothing in this section prevents either party from seeking urgent injunctive or equitable
relief from the courts.
Section 21: Entire Agreement and Severability
21.1 These Terms, together with our Privacy Policy, Refund Policy, and any other referenced
policies, constitute the entire agreement between you and UCMHP Academy and supersede
any prior agreements, communications, or understandings.
21.2 If any provision of these Terms is found to be invalid, illegal, or unenforceable, the
remaining provisions shall remain valid and enforceable to the fullest extent permitted by law.
Section 22: Governing Law and Jurisdiction
22.1 These Terms are governed by and construed in accordance with the laws of the Republic
of Singapore.
22.2 You agree to submit to the exclusive jurisdiction of the courts of Singapore for the
resolution of any disputes arising out of or relating to these Terms.
Section 23: Waiver
23.1 No waiver of any term or condition of these Terms shall be deemed a further or continuing
waiver of such term or any other term. Our failure to enforce any right or provision shall not
constitute a waiver of such right or provision.
Section 24: Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
UCMHP Academy Pte. Ltd.
UEN: 201219267W
Email: [email protected]
Phone: +65 6748 6279
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Website: ucmhpacademy.com
Address: 711 Geylang Road #03-03, Oriental Venture Building, Singapore 389626
END OF TERMS OF SERVICE
REFUND AND EXCHANGE POLICY
UCMHP Academy Pte. Ltd.
Version 2.0
Effective Date:
Last Updated:
Overview
This Refund and Exchange Policy ("Policy") applies to all courses, programs, workshops,
events, products, and services (collectively, the "Services") offered by UCMHP Academy Pte.
Ltd. ("UCMHP", "we", "us", or "our"). By enrolling in any course or program, or by purchasing
any product or service from UCMHP, you acknowledge that you have read, understood, and
agree to be bound by this Policy, which forms part of our General Terms and Conditions of
Services.
Section 1: General Principles
1.1 This Policy sets out when refunds or exchanges may be considered. As a general rule, all
sales are final once a purchase is confirmed, subject only to the limited circumstances
described in this Policy.
1.2 All refund requests are subject to review and investigation by UCMHP Management and
may be approved or rejected at our sole discretion, in accordance with this Policy and
applicable law.
1.3 Refund requests must be submitted in writing using our official Refund Application Form or
via the contact details published on our website, together with any supporting documents
reasonably requested by us.
1.4 The evaluation and approval process may take up to ninety (90) business days from the
date we receive all required information.
1.5 Where a refund is approved, it will be processed within thirty (30) business days from the
date of our written approval, using the original mode of payment (where practicable) or any
other reasonable method determined by us.
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1.6 Transaction fees and charges imposed by banks, payment gateways, or third-party
platforms are non-refundable and will not be reimbursed by UCMHP.
Section 2: Courses, Programs, Workshops and Events
2.1 No refunds will be provided for course, program, workshop, or event registrations in any of
the following situations:
a. Course or workshop materials, tools, bonus items, or package inclusions have been
accessed, downloaded, collected, or claimed by you; or
b. The course, program, workshop, or event has commenced; or
c. Access to any part of the course portal, online materials, or sessions has been granted
to you.
2.2 In exceptional circumstances, and strictly without obligation, UCMHP Management may
approve a partial refund for a course, program, workshop, or event despite clause 2.1 above.
2.3 Where such an exceptional refund is approved, the following conditions apply:
a. The maximum refund amount shall be seventy-five per cent (75%) of the total amount
actually paid by you for the relevant course, program, workshop, or event;
b. Your written refund request must be received by UCMHP at least fourteen (14) business
days before the published commencement date of the course, program, workshop, or
event; and
c. You must not have accessed or claimed any course materials, tools, bonus items, or
package inclusions.
2.4 UCMHP may, at its discretion, offer you an option to transfer your enrolment to a later run of
the same course, or to another course of similar value, instead of a refund. Any such transfer
option will be communicated to you in writing and may be subject to additional conditions (for
example, top-up of price differences or administrative fees).
2.5 UCMHP reserves the right to reschedule, postpone, or change the format (including from in-
person to online or hybrid) or the trainer of any course, program, workshop, or event. Such
changes will not, by themselves, entitle you to a refund, but UCMHP will make reasonable
efforts to offer suitable alternatives where feasible, subject to this Policy.
Section 3: Digital Products
3.1 Due to the nature of digital products, all sales of digital products are final and strictly non-
refundable.
3.2 Digital products include, without limitation, profiling tools, e-books, online assessments,
downloadable resources, recorded sessions, and any other content delivered in digital or
electronic form.
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3.3 By purchasing a digital product, you acknowledge that you will not be entitled to any refund,
exchange, or credit once the purchase has been completed, regardless of whether you
subsequently access or use the digital product.
Section 4: Physical Products
4.1 All sales of physical products are final, and no refunds will be provided once an item has
been sold, except as required by applicable law.
4.2 Exchanges are only available if the physical product you received is damaged or defective
due to our error, subject to the conditions below.
4.3 To request an exchange for a damaged or defective product:
a. You must notify us in writing within thirty (30) business days from the date you received
the product;
b. Your request must be supported by clear photo or video evidence of the damage or
defect; and
c. The product must be unused, in its original packaging (where possible), and returned in
accordance with our instructions.
4.4 If, after review, we confirm that the damage or defect is due to our error, UCMHP will
arrange an exchange for the same or a similar product (where the original product is
unavailable) and will bear reasonable shipping costs for the exchange.
4.5 If the damage or defect is not attributable to UCMHP (for example, if it is caused by
mishandling after delivery or by a third-party carrier outside our control), UCMHP may, but is not
obliged to, offer an exchange or a goodwill arrangement, at our sole discretion.
Section 5: Installments, Deposits and BNPL
5.1 UCMHP does not offer in-house installment plans for any products, services, courses,
programs, or workshops.
5.2 All purchases must be paid in full via cash, bank transfer, card payment, or approved Buy
Now, Pay Later ("BNPL") platforms.
5.3 If you choose to pay via a BNPL platform, you acknowledge that:
a. Your installment arrangement is a separate contract between you and the BNPL
provider;
b. The BNPL provider's terms and policies apply to your installment plan; and
c. UCMHP is not responsible for, and shall not be liable for, any issues, fees, interest,
penalties, or disputes arising from your use of any BNPL platform.
5.4 Any refunds approved by UCMHP in respect of purchases made via BNPL will be processed
in accordance with this Policy. The timing and manner in which any refunded amounts are
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applied to your BNPL agreement will be subject to the BNPL provider's processes, which are
outside UCMHP's control.
5.5 For participants enrolled in our Discipleship Training Program, a separate installment and
refund policy applies, which will be communicated to you at the point of enrolment. In the event
of any inconsistency, the specific Discipleship Training Program policy shall prevail for that
program.
Section 6: Transaction Fees
6.1 All transaction-related fees, including but not limited to charges imposed by payment
gateways, banks, card issuers, or third-party platforms, are strictly non-refundable.
6.2 Where a refund is approved under this Policy, any such transaction fees will not be included
in the refunded amount.
Section 7: Compliance with Law and Consumer Rights
7.1 Nothing in this Policy is intended to exclude or limit any rights you may have under
applicable consumer protection laws in Singapore, to the extent such rights cannot be excluded
or limited by agreement.
7.2 In the event of any conflict between this Policy and any non-excludable statutory rights, the
relevant statutory rights shall prevail to the extent of the conflict, and the remainder of this Policy
shall continue in full force and effect.
Section 8: Acknowledgement
8.1 By submitting a refund or exchange request, you confirm that:
a. The information provided in your request is true, accurate, and complete to the best of
your knowledge; and
b. You have read, understood, and agree to be bound by this Policy and our General Terms
and Conditions of Services.
Section 9: Contact Information
For refund or exchange inquiries, please contact us at:
UCMHP Academy Pte. Ltd.
UEN: 201219267W
Email: [email protected]
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Phone: +65 6748 6279
Website: ucmhpacademy.com
Address: 711 Geylang Road #03-03, Oriental Venture Building, Singapore 389626
END OF REFUND AND EXCHANGE POLICY
PRIVACY POLICY
UCMHP Academy Pte. Ltd.
Version 2.0
Effective Date:
Last Updated:
Overview
UCMHP Academy Pte. Ltd. (UEN: 201219267W) ("UCMHP", "we", "us", or "our") is committed
to protecting your personal data in accordance with the Personal Data Protection Act 2012 (No.
26 of 2012) of Singapore ("PDPA"), as amended.
This Privacy Policy explains how we collect, use, disclose, retain, and safeguard your personal
data when you visit or use ucmhpacademy.com, our courses, workshops, profiling tools, and
related services (collectively, the "Services").
This Privacy Policy forms part of and is to be read together with our General Terms and
Conditions of Services. By using our Services, you acknowledge that you have read,
understood, and agree to the collection, use, and disclosure of your personal data in
accordance with this Privacy Policy.
Section 1: Definitions
For the purposes of this Privacy Policy:
1.1 "Personal Data" means data, whether true or not, about an individual who can be identified
from that data, or from that data and other information to which we have or are likely to have
access.
1.2 "Data Protection Officer" or "DPO" means the person appointed by UCMHP to oversee
compliance with the PDPA and to be the point of contact for data protection matters.
1.3 "Consent" means voluntary agreement by an individual for the collection, use, or disclosure
of their personal data for specific purposes.
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Section 2: Personal Data We Collect
2.1 We may collect the following categories of personal data from you, with your consent or as
otherwise permitted by law:
a. Identity and Contact Information:
• Full name
• Identification number (NRIC, passport, FIN, or other government-issued ID,
where necessary)
• Email address
• Phone number and mobile number
• Mailing address or residential address
b. Financial and Billing Information:
• Payment card details (processed securely through third-party payment
processors)
• Bank account information (for refunds or bank transfers)
• Billing address
• Transaction history and payment records
c. Course and Service Information:
• Course registration and enrollment records
• Workshop and program participation details
• Profiling assessment data and character analysis results
• Certificates, completion records, and progress tracking
• Communication records with trainers, coaches, or support staff
d. Technical and Usage Data:
• IP address, browser type, and device information
• Website usage data, including pages visited, time spent, and referral sources
• Cookies and similar tracking technologies (see Section 8 below)
• Login credentials and account activity logs
e. Sensitive Personal Data (where applicable and with your explicit consent):
• Personal information shared during coaching, profiling, or consultation sessions
• Health information, if voluntarily disclosed in the context of personal development
assessments
• Any other sensitive data you choose to share for the purposes of our Services
2.2 We collect personal data only for purposes that are reasonable, necessary, and directly
related to our Services.
2.3 We may also collect personal data about you from third parties (such as BNPL providers,
payment gateways, or referral partners) to the extent necessary for the provision of our Services
and in accordance with this Privacy Policy.
Section 3: How We Use Your Personal Data
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3.1 We may collect, use, and disclose your personal data for the following purposes, with your
consent or as otherwise permitted by law:
a. Service Delivery and Administration:
• To process registrations, enrollments, and payments
• To provide access to courses, workshops, profiling tools, and digital or physical
products
• To deliver course materials, session links, and support
• To communicate course updates, confirmations, reminders, and administrative
messages
• To manage your account and user profile
b. Customer Support and Communication:
• To respond to inquiries, requests, feedback, or complaints
• To provide technical support and troubleshooting
• To send service-related announcements and updates
c. Business Operations and Improvement:
• To improve our website, Services, and user experience
• To conduct internal research, analytics, and quality assurance
• To develop new products, services, and features
• To monitor and analyze usage trends and performance
d. Marketing and Promotional Communications (with your consent):
• To send newsletters, promotional offers, and updates about our Services
• To inform you about new courses, workshops, events, and special offers
• You may withdraw your consent to receive marketing communications at any
time (see Section 10 below)
e. Legal, Compliance, and Safety:
• To comply with legal and regulatory obligations under Singapore law
• To enforce our Terms of Service, Refund Policy, and other agreements
• To protect the rights, property, and safety of UCMHP, our users, and the public
• To detect, prevent, and address fraud, security breaches, or other unlawful
activities
• To respond to lawful requests from government authorities, law enforcement, or
regulatory bodies
f. Legitimate Interests and Deemed Consent (where permitted by PDPA):
• In certain circumstances, we may rely on deemed consent or legitimate interests
as a legal basis for processing your personal data, in accordance with the PDPA
amendments, where we have conducted the required risk assessments and
notifications.
3.2 We will not use your personal data for unrelated purposes without first obtaining your
consent, unless otherwise permitted or required by law.
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Section 4: Disclosure of Personal Data
4.1 We do not sell, rent, or trade your personal data to third parties for their own marketing
purposes.
4.2 We may share or disclose your personal data to the following categories of third parties,
subject to appropriate safeguards:
a. Service Providers and Business Partners:
• Payment processors, BNPL providers, and financial institutions
• Learning management systems, online platform providers, and IT service
providers
• Email, SMS, and communication service providers
• Hosting, cloud storage, and data analytics providers
• Marketing and advertising partners (with your consent)
• All third-party service providers are contractually obligated to protect your
personal data, use it only for authorized purposes, and comply with applicable
data protection laws.
b. Professional Advisors:
• Lawyers, accountants, auditors, and consultants engaged by UCMHP, subject to
confidentiality obligations
c. Regulatory Authorities and Law Enforcement:
• Government agencies, courts, tribunals, or law enforcement bodies, where
required or permitted by law
• Personal Data Protection Commission (PDPC) or other regulatory authorities in
connection with investigations, audits, or enforcement actions
d. Corporate Transactions:
• In connection with any merger, acquisition, sale of assets, or restructuring, your
personal data may be transferred to the successor entity, subject to this Privacy
Policy
4.3 Where we transfer personal data outside of Singapore, we will ensure that appropriate
safeguards are in place to protect your personal data in accordance with the PDPA.
4.4 AI and Automated Processing
UCMHP does not sell, license, or disclose personal data or proprietary content to third parties
for the purpose of training artificial intelligence systems or for text and data mining, except
where required by law or with explicit written consent.
Section 5: Data Security
5.1 We implement reasonable administrative, technical, and organizational measures to
safeguard your personal data from unauthorized access, collection, use, disclosure, copying,
modification, disposal, loss, or similar risks.
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5.2 Such measures include, but are not limited to:
• Encryption of sensitive data during transmission and storage
• Access controls and password protection
• Regular security assessments and audits
• Secure storage and backup systems
• Staff training on data protection and confidentiality
5.3 However, no method of electronic transmission, storage, or processing is completely secure.
While we strive to protect your personal data, we cannot guarantee absolute security.
5.4 You are responsible for maintaining the confidentiality of your login credentials and for any
activity under your account. Please notify us immediately at [email protected] if you
suspect any unauthorized access or use of your account.
Section 6: Data Retention
6.1 We retain your personal data only for as long as necessary to fulfill the purposes for which it
was collected, as outlined in this Privacy Policy, or as required or permitted by applicable laws
and regulations.
6.2 Retention periods vary depending on the type of data and the purpose for which it is used.
For example:
• Financial and transaction records: Retained for a minimum of 5 years from the date of
transaction, or as required by tax and accounting laws
• Course enrollment and completion records: Retained for the duration of your relationship
with us and for a reasonable period thereafter for record-keeping and compliance
purposes
• Marketing communications data: Retained until you withdraw consent or unsubscribe,
plus a reasonable buffer period for compliance
• Technical and usage data: Retained for a shorter period, typically 12-24 months, unless
required for security or legal purposes
6.3 Once the retention period has expired, or where you have validly withdrawn consent (and no
other legal basis applies), we will securely delete or anonymize your personal data in
accordance with our data disposal policies.
Section 8: Data Breach Notification
7.1 In the event of a data breach that affects your personal data, we will comply with the PDPA's
data breach notification requirements.
7.2 If the data breach is assessed as notifiable under the PDPA (i.e., it is likely to result in
significant harm to you, or affects 500 or more individuals), we will:
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• Notify the Personal Data Protection Commission (PDPC) as soon as practicable, and in
any case within three (3) calendar days of assessing the breach as notifiable;
• Notify you as soon as practicable, at the same time as or after notifying the PDPC, with
information about the nature of the breach, the personal data affected, the potential
impact, and the steps you can take to protect yourself.
7.3 We maintain incident response and data breach management procedures to ensure timely
assessment, containment, and notification in the event of a breach.
Section 9: Cookies and Tracking Technologies
8.1 Our website may use cookies, web beacons, pixels, and similar tracking technologies to
improve functionality, analyze usage, and enhance user experience.
8.2 Cookies are small text files stored on your device that help us recognize your browser,
remember your preferences, and track website interactions.
8.3 We use the following types of cookies:
• Essential cookies: Necessary for the website to function properly (e.g., session
management, security)
• Performance cookies: Collect information about how visitors use our website (e.g.,
pages visited, errors encountered)
• Functional cookies: Remember your preferences and settings (e.g., language, login
status)
• Marketing cookies (with your consent): Track your activity for advertising and
promotional purposes
8.4 You may choose to disable cookies through your browser settings. However, doing so may
affect website performance and limit certain features.
8.5 For more information about the cookies we use and how to manage them, please refer to
our Cookie Policy [Insert link if available] or contact our DPO.
Section 10: Third-Party Links and Services
9.1 Our website and Services may contain links to third-party websites, platforms, or services
(such as payment gateways, social media, or BNPL providers).
9.2 We are not responsible for the privacy practices, content, or data protection policies of such
third-party websites or services. We encourage you to review their privacy policies separately
before providing any personal data.
9.3 Any personal data you provide to third parties is governed by their own privacy policies and
terms of use, not by this Privacy Policy
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Section 11: Your Rights Under the PDPA
10.1 Under the PDPA, you have the following rights in relation to your personal data:
a. Right of Access:
• You may request access to your personal data in our possession or under our
control, and information about how we have used or disclosed your personal data
in the past year.
b. Right of Correction:
• You may request that we correct any inaccurate or incomplete personal data
about you.
c. Right to Withdraw Consent:
• You may withdraw your consent for the collection, use, or disclosure of your
personal data at any time, subject to legal or contractual restrictions and
reasonable notice.
• Please note that withdrawing consent may affect our ability to provide certain
Services to you.
d. Right to Data Portability (where applicable):
• In certain circumstances, you may request to receive your personal data in a
commonly used, machine-readable format, or to have it transmitted to another
organization.
10.2 To exercise any of these rights, or if you have questions about your personal data, please
contact our Data Protection Officer using the details in Section 13 below.
10.3 We will respond to your request within thirty (30) days, or such longer period as permitted
by the PDPA. We may charge a reasonable administrative fee for processing certain requests,
in accordance with PDPA guidelines.
10.4 We reserve the right to refuse requests that are frivolous, vexatious, repetitive, or
otherwise unreasonable, or where we are not legally required to comply.
Section 12: Marketing and Promotional Communications
11.1 With your consent, we may send you marketing and promotional communications about
our courses, workshops, events, products, and services via email, SMS, or other channels.
11.2 You may withdraw your consent to receive marketing communications at any time by:
• Clicking the "unsubscribe" link in our emails;
• Replying "STOP" to our SMS messages; or
• Contacting our Data Protection Officer at the details below.
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11.3 Please note that even if you opt out of marketing communications, we may still send you
non-promotional, service-related messages (such as enrollment confirmations, payment
receipts, or important policy updates).
Section13: Children's Personal Data
12.1 Our Services are not intended for individuals under the age of 18, except with parental or
guardian consent.
12.2 If you are a parent or guardian and believe that your child has provided us with personal
data without your consent, please contact our DPO immediately, and we will take steps to delete
such data.
Section 14: Data Protection Officer (DPO)
13.1 In accordance with the PDPA, UCMHP has appointed a Data Protection Officer (DPO) to
oversee our data protection practices and to serve as the primary point of contact for all data
protection matters.
13.2 If you have any questions, concerns, or requests regarding this Privacy Policy, your
personal data, or our data protection practices, please contact our DPO:
Data Protection Officer
UCMHP Academy Pte. Ltd.
Email: [email protected]
Whatsapp: +65 6748 6279
Mailing Address: 60 Paya Lebar Road, #06-28 Paya Lebar Square, Singapore 409051
13.3 You may also contact the Personal Data Protection Commission (PDPC) if you have
concerns about how we handle your personal data:
Personal Data Protection Commission
Website: www.pdpc.gov.sg
Email: [email protected]
Section 15: Updates to This Privacy Policy
14.1 We may update this Privacy Policy from time to time to reflect changes in our practices,
Services, legal requirements, or for other operational, legal, or regulatory reasons.
14.2 Any changes will be posted on our website at [Insert URL], and the "Last Updated" date at
the top of this Privacy Policy will be revised accordingly.
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14.3 Where required by law, we will notify you of material changes by email or through a
prominent notice on our website, and may seek your fresh consent where necessary.
14.4 Your continued use of our Services after the effective date of any changes constitutes your
acceptance of the updated Privacy Policy.
Section 16: Governing Law
15.1 This Privacy Policy is governed by and construed in accordance with the laws of the
Republic of Singapore, including the Personal Data Protection Act 2012 (as amended).
Section 17: Contact Information
If you have any questions, concerns, or feedback about this Privacy Policy or our data
protection practices, please contact us:
UCMHP Academy Pte. Ltd.
UEN: 201219267W
Email: [email protected]
Data Protection Officer Email: [email protected]
Phone: +65 6748 6279
Website: ucmhpacademy.com
Address: 711 Geylang Road #03-03, Oriental Venture Building, Singapore 389626
Section 18: Acknowledgement
By using our Services, you acknowledge that:
a. You have read, understood, and agree to this Privacy Policy;
b. You consent to the collection, use, and disclosure of your personal data as described in
this Privacy Policy, where such consent is required; and
c. This Privacy Policy forms part of and is to be read together with our General Terms and
Conditions of Services and Refund Policy.
END OF PRIVACY POLICY
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