UCMHP Mediation Life Mentor Course

Definition of Mediation

Mediation is essentially an extension of a negotiating process settlement of the issues in dispute which includes a neutral third party who is knowledgeable in effective negotiation procedures that can assist and help people in conflict. A mediator also assists the disputants to reach and co-ordinate their activities. By having a mediator who contributes new variables and dynamics to the interaction of the disputants, the negotiation can be more effective.

A mediator facilitates communication between disputants so they can more clearly understand their differences and craft a mutually acceptable settlement, but has no power to impose a decision upon the parties. 

UCMHP explores the inner workings of the human behavioural mind; how we think, how we develop our desires, goals and fears and how we motivate ourselves, make connections, and give meaning to our life experiences. UCMHP is like the ‘user’s manual’ for the mind, and allows us to use the universal language of the mind to consistently achieve our specific and desired outcomes in three domains: personal, interpersonal and social or institutional.

This workshop is an introduction to a system for understanding the dynamics of personal growth and personality development, using the universal language and concepts developed by Mr Bernard Yeo, a researcher, founder, and master trainer of Human Profiling. The methodology integrates with, Pythagoras Theory, NLP and DISC Profiling and this unique personality system is simple, instant, accurate and easy to access. There is no questionnaires asked or test to be taken. Thus, there is no element of self-bias and guesswork.


Course Contents:

Chapter 1:

  • Objective of UCMHP Mediation Course
  • What is 21st Century Universal Character Methodology Human Profiling?

Chapter 2:

  • What is Mediation?
  • 2 types of Mediation
  • Why Mediate?
  • What is Conflict?
  • Meaning of Litigation
  • Benefits of mediation. 
  • Parties involved in Mediation.
  • Definition of Mediation.
  • Role of a Mediator
  • Dos and Don’ts in Mediation

Chapter 3:

7 Stages of Mediation Process

  • (1) Administrative Stage
  • (2) Opening Stage (Introduction and Opening Statement)
  • (3) Information Exchange Stage (Agenda Setting)
  • (4) Problem Solving Stage (Exploration)
  • (5) Impasse Stage (negotiation deadlock)
  • (6) Caucus Stage (One-On-One private session)
  • (7) Settlement Stage (Agreement)

Chapter 4:

  • Stage 1: Administrative Stage
  • Types of Documents
  • Disputant Profile, UCMHP Chart, Mediator’s observation list, Mediation agreement form to Mediate, Mediation agreement form on Identified Concern, Mediation Agreement form on Agreed Solution
  • -Learn to plot the UCMHP Chart
  • -Journey and Meaning of 1-9
  • -Interpret the Universal Character
  • -Interpret the Weakness and strength Behaviour
  • -Interpret the Weakness and Strength Personality
  • -Interpret the Whole Life In-born challenges
  • -Interpret the Whole life In-Born Strength
  • -The Intuition Strength
  • -The Hidden potential Strength
  • -Plot and interpret the UCMHP Conflict Management Chart

Chapter 5:

  • Stage 1: Administrative Stage
  • Mediation Technique and Skill
  • Identify Disputants’ Weakness and Strength Behaviour
  • Identify Disputants’ Weakness and Strength Personality
  • Identify Disputants’ Universal Character
  • Identify Disputants’ Whole life In-born Challenges
  • Identify Disputants Whole life In-born Strength
  • Combined UCMHP chart of disputants, Mediator
  • How to interpret the Conflict Management Chart

Chapter 6:

  • Stage 2: Opening Statement
  • 2-1: Mediator’s Checklist for Opening Statement
  • 2-2: Documents needed on day of Mediation
  • 2-3: Pre set-up seating position with safety in mind
  • 2-4: Receiving of disputants
  • 2-5 Mediation Ground rules for disputants
  • 2-6 Uninterrupted Opening speech by individual disputant
  • 2-7 Mediator’s observation of disputant using the UCMHP chart and observation list.

Chapter 7:

  • Stage 3 Information Exchange (Agenda setting)
  • 3-1: Mediator’s Guideline during information Exchange stage
  • 3-2: Mediator’s tools for agenda setting

Chapter 8:

  • Stage 4 Problem Solving (Exploration)
  • Mediator’s Guide on problem solving 

Chapter 9:

  • Stage 5 : Impasse (Negotiation Deadlock)  (Optional)
  • What is Impasse?

Chapter 10:

  • Stage 6: Caucus (Optional)
  • What is Caucus?
  • Caucus Process
  • When to call for Caucus

Chapter 11:

  • Stage 7: Settlement (Agreement)


Course Price: SGD $876

For participants eligible for SkillsFuture Credit, Please note that the claim can only be done after 1st day of class.
Please click "Here" to get step by step instructions on how to claim from SkillsFuture Credit 

                                                                           CLICK ON "SEMINAR REGISTRATION FORM" NOW!